stratāpulse Support
Support Overview
Thank you for using stratāpulse Essentials.
stratāpulse is a Strategic Intelligence Operating System designed to support Strategic Dialogue, Shared Understanding, Strategic Intelligence and Strategic Judgement within Microsoft 365.
Support is available for questions relating to the use and configuration of stratāpulse Essentials.
Documentation
Getting Started with stratāpulse Essentials
The Getting Started Guide includes:
-
Overview
-
Installation prerequisites
-
Initial configuration
-
User guidance
-
Module descriptions
-
Strategic Context
-
Signals
-
Builder
-
Strategic Alignment
-
Frequently Asked Questions
Getting Started Guide: https://www.phsandl.com/getstarted
Support Contact
Email: info@phsandl.com
Business Hours: Monday to Friday, 9:00am to 5:00pm AEST
Support Scope
Support is available for:
-
stratāpulse functionality
-
configuration of stratāpulse
-
user guidance
-
Strategic Intelligence workflows
-
Strategic Context
-
Signals
-
Builder
-
Strategic Alignment
-
Strategic Intelligence capability development
Out of Scope
Support does not include:
-
Microsoft 365 administration
-
Power BI administration
-
SharePoint administration
-
Teams administration
-
Azure administration
-
Licensing or subscription management
-
Network, infrastructure or device support
-
Microsoft product troubleshooting unrelated to stratāpulse
For these matters, please contact your Microsoft administrator or Microsoft support provider.
Support Boundaries
Support for stratāpulse Essentials is limited to:
-
Access to product documentation
-
Product configuration guidance
-
User navigation and usage questions
-
Assistance with stratāpulse functionality
-
Clarification of product features
Support does not include:
-
Strategic facilitation
-
Strategy development services
-
Strategic Intelligence workshops
-
Third Wave Strategy education
-
Organisational design or transformation consulting
-
Strategic Judgement facilitation
-
Board or executive advisory services
-
Microsoft product administration or support
Capability Development
stratāpulse is built on concepts including Strategic Intelligence, Strategic Dialogue, Shared Understanding and Strategic Judgement.
While the application can be used independently, organisations seeking deeper capability development may benefit from additional education, coaching, workshops or advisory services.
These services are separate from product support and may be provided under separate commercial arrangements.
For information regarding training and capability development, please contact:
Frequently Asked Questions
What is stratāpulse?
stratāpulse is a Strategic Intelligence Operating System designed to help organisations develop Strategic Intelligence, Shared Understanding and Strategic Judgement under conditions of uncertainty.
Where do I start?
Begin with the Getting Started Guide and follow the recommended sequence:
Strategic Context → Signals → Builder → Strategic Alignment
How do I request assistance?
Please email:
Where can I access product documentation?
https://www.phsandl.com/getstarted
Product Information
stratāpulse Essentials
Strategic Intelligence Institute
PH Strategy & Leadership